At Olympus Tents and Events, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website olympustentsandevents.com or engage our rental services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.
Table of Contents
Information We Collect
We collect information you provide directly to us, information gathered automatically through your use of our website, and information from third-party sources where applicable.
Information You Provide
When you submit a rental inquiry, create an account, place an order, or contact us, we may collect the following:
- Full name and contact information (email address, phone number, mailing address)
- Event details, including date, location, and type of event
- Payment information processed securely through our payment provider
- Communications you send us, including messages submitted via our contact form
- Any other information you voluntarily choose to provide
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar tracking technologies, including:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Clickstream data and interaction patterns on our site
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and fulfilling your rental orders and service requests
- Communicating with you about your reservation, delivery, and pickup logistics
- Sending order confirmations, invoices, and account-related notifications
- Responding to your inquiries and providing customer support
- Sending promotional communications and event planning tips, where you have opted in
- Improving our website, products, and services through analytics and feedback
- Complying with applicable legal obligations and enforcing our Terms and Conditions
- Detecting and preventing fraudulent or unauthorized activity
We will not use your personal information for any purpose that is incompatible with the purposes described in this policy without providing you prior notice and, where required, obtaining your consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Customer account and order records are retained for a minimum of seven (7) years for accounting and tax compliance purposes.
- Marketing communication preferences and opt-out records are retained indefinitely to honor your choices.
- Website analytics data is retained in aggregated, anonymized form for up to twenty-six (26) months.
When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data transmitted to and from our website, secure payment processing through PCI-compliant providers, and restricted access to personal data on a need-to-know basis.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and exercise caution when sharing personal information online.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent applicable:
Access & Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. To do so, please contact us at the details provided below.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions (such as our obligation to retain records for tax or legal purposes).
Marketing Opt-Out
You may opt out of receiving marketing emails from us at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly. Please note that even after opting out, you may still receive transactional communications related to your orders or account.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals, as no uniform standard for honoring these signals has been established.
California Residents (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites, social media platforms (including Facebook and Instagram), and partner services. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child under 13 has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
SMS & Text Messaging
Olympus Tents and Events may send SMS (text message) communications to customers who have opted in to receive them. This section describes how we collect, use, and protect information related to our SMS messaging program, in compliance with A2P 10DLC carrier requirements and applicable law.
Types of SMS Messages We Send
By opting in to our SMS program, you may receive the following types of messages:
- Rental order confirmations, updates, and reminders
- Delivery and pickup scheduling notifications
- Customer service and support responses
- Promotional offers, seasonal specials, and event planning tips (only where express written consent has been obtained)
- Responses to inquiries submitted via our website or contact form
How We Collect Your Mobile Number & Consent
We collect your mobile phone number and obtain your consent to receive SMS messages through the following methods: our website contact and inquiry forms, verbal or written consent provided at the time of booking, and by texting a keyword to our designated number. Consent to receive SMS messages is not a condition of any purchase or rental agreement.
Message Frequency & Rates
Message frequency varies based on your interactions with us and the nature of your rental or inquiry. Message and data rates may apply. Contact your wireless provider for details about your plan.
How to Opt Out
You may opt out of receiving SMS messages from us at any time. To unsubscribe, reply STOP to any SMS message you receive from us. We will send a confirmation message and promptly honor your opt-out request. You will not receive further SMS messages unless you re-subscribe. To re-subscribe after opting out, text START or contact us directly.
How to Get Help
If you need assistance with our SMS program, reply HELP to any SMS message you receive from us, or contact us directly via our website at olympustentsandevents.com/contact-us.
SMS Data Sharing & Third Parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message delivery services used solely to transmit messages on our behalf.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your mobile number with our SMS service provider solely for the purpose of delivering messages to you. That provider is contractually prohibited from using your information for any other purpose. We do not sell your mobile number or SMS consent data under any circumstances.
Carrier Liability Disclaimer
Carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the terms of your wireless carrier and network availability.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:
- Business Name: Olympus Tents and Events
- Website: olympustentsandevents.com
- Contact Form: olympustentsandevents.com/contact-us
- Service Area: Utah, United States
We are committed to resolving any privacy concerns promptly and transparently. We will respond to all inquiries within a reasonable timeframe.
Have Questions?
We're Here to Help
Our team is happy to answer any questions you have about your privacy or how we handle your personal information.